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DO'S AND DON'TS FILM. PORTRAYS WAYS IN WHICH OFFICE ETIQUETTE CONTRIBUTES TO SUCCESS IN OFFICE RELATIONSHIPS. THE TYPICAL SITUATIONS INCLUDE APPLYING FOR A JOB, REPORTING FOR WORK THE 1ST DAY, PERFORMING ROUTINE SECRETARIAL DUTIES, & TELEPHONE COURTESY.
Originally a public domain film, slightly cropped to remove uneven edges, with the aspect ratio corrected, and one-pass brightness-contrast-color correction & mild video noise reduction applied.
The soundtrack was also processed with volume normalization, noise reduction, clipping reduction, and/or equalization (the resulting sound, though not perfect, is far less noisy than the original).
https://en.wikipedia.org/wiki/Etiquette
Wikipedia license: http://creativecommons.org/licenses/by-sa/3.0/
Etiquette (/ˈɛtɪkɛt/ or /ˈɛtɪkɪt/, French: [e.ti.kɛt]) is a code of behavior that delineates expectations for social behavior according to contemporary conventional norms within a society, social class, or group.
The French word étiquette, literally signifying a tag or label, was used in a modern sense in English around 1750. Etiquette is behaviour that assists survival and has changed and evolved over the years...
Western office and business
The etiquette of business is the set of written and unwritten rules of conduct that make social interactions run more smoothly. Office etiquette in particular applies to coworker interaction, excluding interactions with external contacts such as customers and suppliers. When conducting group meetings in the United States, the assembly might follow Robert's Rules of Order, if there are no other company policies to control a meeting.
These rules are often echoed throughout an industry or economy. For instance, 49% of employers surveyed in 2005 by the American National Association of Colleges and Employers found that non-traditional attire would be a "strong influence" on their opinion of a potential job candidate. Business Etiquette at companies such as IBM influence global business etiquette and professional standards.
Both office and business etiquette overlap considerably with basic tenets of netiquette, the social conventions for using computer networks.
Business etiquette can vary significantly in different countries, which is invariably related to their culture. For example: A notable difference between Chinese and Western business etiquette is conflict handling. Chinese businesses prefer to look upon relationship management to avoid conflicts – stemming from a culture that heavily relies on guanxi (personal connections) – while the west leaves resolution of conflict to the interpretations of law through contracts and lawyers.
Adjusting to foreign etiquettes is a major complement of culture shock, providing a market for manuals. Other resources include business and diplomacy institutions, available only in certain countries such as the UK.
In 2011, a group of etiquette experts and international business group formed a non-profit organization called IITTI (pronounced as "ET") to help human resource (HR) departments of multinationals in measuring the etiquette skills of prospective new employees during the recruitment process by standardizing image and etiquette examination, similar to what ISO does for industrial process measurements.
Etiquette in retail is sometimes summarized as "The customer is always right."
There are always two sides to the case, of course, and it is a credit to good manners that there is scarcely ever any friction in stores and shops of the first class. Salesmen and women are usually persons who are both patient and polite, and their customers are most often ladies in fact as well as "by courtesy." Between those before and those behind the counters, there has sprung up in many instances a relationship of mutual goodwill and friendliness. It is, in fact, only the woman who is afraid that someone may encroach upon her exceedingly insecure dignity, who shows neither courtesy nor consideration to any except those whom she considers it to her advantage to please.
Emily Post Etiquette 1922