Refunds
Added 2025-02-07 21:59:15 +0000 UTCHey everyone, Matara here!
I just got final confirmation from Patreon that I am not able to refund you all from the Patreon app itself here. I'll be looking into more solutions and discussing it with Mint.
I'm really sorry for how poorly the deliverables were handled and I take full responsibility.
I'll have an update again real soon for everyone :(
I know some of you said, not to worry and to keep the income as a bonus of support - But it doesn't sit right in my head that many are not getting several months of rewards.
Comments
After hearing what Mint said I kind of wish you had just let us keep paying for the sub... and I doubt I'm alone.
Ninja Asylum
2025-07-23 23:39:49 +0000 UTCI don't mind waiting a while if I have to, but I do hope those postcards and the Frieren watchalong can still happen someday. Yesterday marks a year since that stream was supposed to happen, so I'm not sure what will happen, but I still hope.
Silveraith
2025-07-22 23:08:05 +0000 UTCWah
DarkJewel
2025-04-16 01:40:32 +0000 UTCI haven't received month 4 either and I don't think I've heard anyone else say they got it. I DM'd them 3 weeks ago about that but I haven't gotten an answer. I do wonder what's going on with that. And no updates on the matter of the refunds for 2 months either. (If there's someone reading this who did get the fourth card, please let me know in the replies.)
Yuhani
2025-04-11 04:43:52 +0000 UTCHas there been any news about the postcards being sent out? I've yet to receive anything at all. I've stayed subscribed to keep track of any new news but it's April now.. I would love to have someone reach out to me whenever any new updates about the status of the postcards are sent out.
Chalice
2025-04-09 13:12:59 +0000 UTCPersonally, and admittedly this might be going against the majority opinion but I would like a refund, just as I paid for the higher tier for the postcards, and to have not received any of the 4 due to me is rather disappointing.
Daniel Giddy
2025-03-13 18:32:03 +0000 UTCI think I understand where you’re coming from. But as for me, I never felt that the dono was transactional in nature. I never intended it to be a contract whereby I subscribed and in exchange I got A, B and C. I subscribed because I wanted to support you both, and if I happened to get something else in the mail, then that’s fine, but if it didn’t come thru, I wouldn’t be bothered. Same thing with the refunds. I appreciate the professionalism and everything, but don’t be too hard on yourself. If I get a refund back, I’ll just supa you both haha
Mason
2025-02-17 10:20:16 +0000 UTCPlease do keep the money. If there's artwork that was never published for M5 and M6 (and M4? I don't know what the status is there) I think we'd all love to see it in some form, though.
easejimi
2025-02-12 02:30:31 +0000 UTCif you really need to give us something back to feel okay about all this maybe you could send something else like a signed cheki? That's just an example It could really be anything. Just follow your heart and do whatever you need to feel better
Lustful_bug
2025-02-11 10:07:50 +0000 UTCPlease don't worry too much, the money was to support from the start for me, as well as many others. I hope you guys can soon find a way to resolve your concerns <3
Entehc
2025-02-10 08:05:15 +0000 UTCI'm fine and don't need any refunds, its all good.
Cion
2025-02-10 07:18:18 +0000 UTCyeah I just wanted to support the creators I watch so its all g keep the bux :)
Willy G
2025-02-09 21:22:30 +0000 UTCHonestly this, getting Minto back was the best reward we could have ever had
Fried (Fridge)
2025-02-09 11:34:33 +0000 UTCAlready said it previously but don't you feel bad for keeping the extra money instead of giving us a refund, we are very much ok with it. But I also understand that you two don't want to keep it without give us back something else too so maybe just do more a few more patreon streams like Mint already did and call it a day? The others also already suggested a few other options that don't require you girls going through all the trouble of giving us a refund but I just do what it feels right for you in the end!
Rafa Knight
2025-02-09 09:10:42 +0000 UTCI'm more than happy with what we got and don't want a refund. Getting Mint back and listening to the two of you have fun chatting is worth way more to me than what I gave. No need to worry about it!
TwilitShadow
2025-02-09 05:11:54 +0000 UTCI think this is a good idea. Especially if you already had art picked out for the postcards I'd gladly accept a signed PDF of a postcard!
Brad C
2025-02-09 01:05:37 +0000 UTCI would prefer to not receive a refund, the content of the podcast is enough for me. I've been a long time lurker so just having you guys content around is good enough for me.
Suigintou
2025-02-08 21:37:50 +0000 UTCI don't wat a refund! You two worked hard and deserve the money. Handling this much post and and working, traveling in between is hard enough. Take your time! Good things are worth waiting for!
Ionfall
2025-02-08 19:34:57 +0000 UTCWe got Minto back. That's honestly enough reward for me
2Phan
2025-02-08 10:13:07 +0000 UTCIt's super super super okay that the refunds can't go through - I'm just happy to support two of my favorite gals. If you've really gotta do *something*, I'll take another stream or vod or honestly most anything - heck, if you've got a bloopers reel I'd love to see that!
Vincent C
2025-02-08 09:10:33 +0000 UTCThanks for trying so hard Matara! I was wondering if you still have plans on sending the missing postcards out? I haven't received anything yet and I can't wait for it! Best of luck, I can't imagine how stressful this all is.
Chalice
2025-02-08 08:20:09 +0000 UTCStop trying to give me money back. This is just one more way to support my kami-oshi and her weird bug-lady girlfriend.
zenofold
2025-02-08 05:29:30 +0000 UTCReally, no refund needed, I paid to support you, that's all, but if you insist on a refund, please don't stress about it! It means a lot that you care so much.
mercuriallyCooperative
2025-02-08 03:52:47 +0000 UTCI'm rubber, you're glue. Any money you throw at me I'll give right back to you. ;P Seriously though, I pledged on Patreon to support you both and all the little goodies were just fun bonuses! Please just keep the money and don't overstress yourselves! That's my take at least.
xsithspawnx
2025-02-08 03:16:56 +0000 UTCI can't speak for everyone else and I can't tell you what to do. I can only say that I'm fine with the outcome being as is right now. I appreciate that you're worrying about the rewards but please, don't stress too much about it. I'm already very happy and I just want to thank you. Thank you for everything.
ThatAdde
2025-02-08 02:03:05 +0000 UTCI got my money's worth as far as I'm concerned. You really don't need to worry about it.
Brandon Powell
2025-02-08 01:51:18 +0000 UTCHonestly I’m happy with what I’ve spent and don’t expect anything more from yall. Every cent was been fully worth it already
Dargon
2025-02-08 00:19:49 +0000 UTCMata!!! Please no refund! If it's really bothering you, you could commission a cute wallpaper for everyone or something but honestly, it's not needed!
Marisa Thomas-Perrier
2025-02-08 00:01:38 +0000 UTCEh same as before, the money was as good as spent in my mind. Keep it as a form of SC. If you feel that we deserve a reward for it, maybe a surprise podcast episode special or something along those lines so you don't have to go through the harder process of handling refunds.
Zalfuse
2025-02-07 23:54:36 +0000 UTCPlease keep the refunds!!!! Treat yourselves to a Medieval Times dinner!!! 🥰🥰
Gaby
2025-02-07 23:48:31 +0000 UTCI appreciate your consideration Mata, but of course, like everyone else, I'm happy to have the funds go towards supporting two of my favourite VTubers!
KBarn
2025-02-07 23:34:03 +0000 UTCJust letting you guys know that this post was members only and I had to pay again to get an update on the refunds, I cancelled when the podcast was over! No worries though of course 💕 I think letting people choose if they would like a refund or not is a good idea
moog
2025-02-07 23:25:32 +0000 UTCkeep the cash and buy a coffee or whatever hags drink, tyvm
indigo
2025-02-07 23:11:47 +0000 UTCNo refund needed for me as well. Thank you both for a Great Summer. The first time I can truly say I HAGSed
GD
2025-02-07 23:07:14 +0000 UTCReiterating everyone else--the podcast brought me so much joy and laughter. It was great to hear the two of you gab. I don't need a refund at all, because it was to support you both. But an extra short episode or something small digitally would more than make up for it in my opinion, if you both would feel better about providing some content.
FalliblePanda
2025-02-07 22:57:07 +0000 UTCJust speaking for myself, but I dont wanna be refunded or recomp'd someone way. I would rather you keep the money and maybe have some digital thing if you HAVE to have something. Personally, I'm fine with nothing, but something digital to distribute would satisfy me just fine
PsykerSeiker
2025-02-07 22:52:29 +0000 UTCI'd much rather you guys just keep it! From the onset, I wasn't really supporting the patreon for the rewards, nice as they were, I was supporting just to give back for the smiles you guys provide us on the regular. If something MUST be done as compensation, I'd much rather you guys just do some a stream or two in honor for the patrons who supported than seek out sending refunds
alpha310
2025-02-07 22:52:04 +0000 UTCWe're happy to support you with our funds, but talk with Mintoes and find a solution you both like! You don't have to go crazy, just do something manageable you're both satisfied with!!!
Andrew Brown
2025-02-07 22:34:21 +0000 UTCYeah agree with everybody, we're pretty much happy to support the chaotic duo! For the amount of laughs you both provide us, we all greatly appreciate it! Especially when it helps us on crappy days. For me at least, I was actually going through my subscriptions on patreon and getting rid of the ones I don't use. Came across this one and made the choice to keep paying because of all the good you both do. But of course you take care of you primarily so if it weighs on you heavily then do what's needed, but I think majority of us is pretty much happy to keep giving the support. To give back to two amazing ladies at least gives me a warm and fuzzy.
val3ntin307
2025-02-07 22:26:51 +0000 UTCI'm with everyone else about keeping the money since it was meant to support you, but no matter what you personally decide, I support you! 💚💜
Grayson Jacobs
2025-02-07 22:26:38 +0000 UTCAs with mostly everyone else here, I'll still be happy to tell you both to not even worry about it. But if you're looking to do something, how about getting a few Patreon exclusive wallpapers commissioned? I loved the art on the post cards and would love to have more dope art of you both on my desktop/phone!
AksumkA (AKsTF2)
2025-02-07 22:25:00 +0000 UTCI understand how y'all feel, but also I'd give the money right back anyway, so no thanks on the refund. You both are amazing people and I want to support that
mistfist
2025-02-07 22:23:32 +0000 UTCLike many of us already said, we joined the patreon more so for extra episodes than for the postcards (tho, the postcards look really good on my desk). But in the case that refunds arent posible, how about doing some extra videos/stream whenever you girls have some time to spare? (like that Frieren watchalong for example (? )
Tio Namusan
2025-02-07 22:16:56 +0000 UTCI was here because it was you guys and I wanted to support you. The postcards were just icing on the cake for me personally. If they come out super later, or not at all doesn't really matter to me. I already have autographs on a few from both of you now.
Kuro-pi
2025-02-07 22:16:07 +0000 UTCDefinitely appreciate the update and your efforts, and I’m sure I’m not alone in that sentiment. It’s probably easier to find a way to refund everyone versus doing it selectively, so if that’s what you have to do, it’s totally fine. But that money will be going back to you both on my end! I paid to support you both, and support you both I shall!
SalmonBuffalo
2025-02-07 22:15:52 +0000 UTCI paid for a great summer, and that was delivered without any problem. The postcards and other stuff was just bonuses 😜
JSH dodokiller
2025-02-07 22:15:41 +0000 UTCAloo Mata, I hope it’s not occupying too much room in your worries, I know you want to do right by us but as someone who enjoyed supporting you throughout the podcast and continues to support you I’ll say this; Your mental health is more important than those $25. If it’ll help you to refund then go ahead, but don’t kill yourself trying to do it. I know you told some of the folks who got an extra postcard to just keep it because sending it back was more trouble than it’s worth. It really seems like this is giving you more stress than it’s worth. Please take care of yourself first and foremost, that’s honestly the best reward I as a fan can ask for. 🤍🤍🤍
Spiders4brekfast
2025-02-07 22:15:07 +0000 UTCI appreciate that you are trying to do right by us, but I'd feel awful for you to have to go to all that trouble to give us unofficial refunds somehow. It's really not worth it. We paid to support you both, not just for the postcards.
Nexidava
2025-02-07 22:12:00 +0000 UTCI paid for Mint & Matara to have a great summer, which has already been delivered.
Josh
2025-02-07 22:10:09 +0000 UTCHello Matara, First of all, thank you for the information. Some things in life are beyond our control. If it bothers you and Mint you could for example sign your wallpaper that you have made available or something like that, I'm sure that would please many of your fans. Have a nice day.
Pol Pesseur
2025-02-07 22:08:14 +0000 UTCIf I got refunded, I would've sent it right back as a dono >:D But actually, big props and appreciation/respect for taking this seriously! While many of us have expressed that we don't need reimbursement, we certainly can't speak for everyone. We know you both had great intentions and tried as hard as you could to make things work. Wishing you two luck and minimal stress!
Iniwid
2025-02-07 22:05:09 +0000 UTCI don't speak for everyone, but do keep in mind that for 99% of the people who subscribed for the podcast did so specifically for the video content. Always appreciate your openness and attempts to accommodate your community. ❤️ Wish you both the best and don't worry yourself over it ☺️
Matthew Schertz
2025-02-07 22:04:31 +0000 UTCWe subscribed for the podcast. You already delivered on those. If refunds are too difficult I’m okay with recording an extra episode of the podcast if the schedule allows?
CoffeePooPoo
2025-02-07 22:04:15 +0000 UTCI really do feel that we were compensated plenty in return for the $25, but if it’s going to bother you, let us know if we can help speed up the refund process! Don’t stress yourself out, Mata!
Holo M. Baby
2025-02-07 22:04:09 +0000 UTCNo worries, I don't need a refund. You two made me plenty happy already. If you refund me, I will send it back through donations.
Haruki Toreda
2025-02-07 22:02:24 +0000 UTCMaybe instead of postcards or whatever else you could pay us in Momos....
Rode Tovenaar
2025-02-07 22:01:49 +0000 UTCYou worrying just proves that you and Mint deserve the extra money even more. Even if I never see a dime in refunds, I’ll never regret it
Shane Trent
2025-02-07 22:01:28 +0000 UTC
