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Patreon Mobile App – Private Video Playback Error 🚨

Added 2025-02-25 19:38:57 +0000 UTC

Heeey everyone! We've received several reports about an issue with the Patreon app when trying to watch our videos. In some cases, embedded videos aren’t loading and instead show a 'private content' message.

Workaround: If the videos aren’t loading in the app and show a 'private content' message, try accessing your Patreon account through a mobile browser (like Chrome or Safari) and view them from there. They should play correctly there!

We keep our videos private to prevent piracy (and because each view uses up bandwidth that we pay for, haha), so we want to ensure access is limited to our Patreon supporters.

The issue is caused by an embedding issue in the Patreon app that prevents the video from displaying directly. Instead, it only shows a link that tries to open the video in another tab, but since the video is set to private, it can't be accessed that way. We flag the issue with Patreon and expect this get fixed soon. (Patreon forces us to use a third-party host for videos since we create NSFW content, but the majority of third-party hosts do not accept NSFW🤦‍♂️)

If Patreon doesn’t fix this soon, we’ll look into an alternative solution—we don’t want this to affect our Patreon app users!

Thanks, and we hope you're doing great! Wishing you a fantastic start to the week :D

-E & K

🐾