XaiJu
SaliaCoel
SaliaCoel

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Update Incoming Soon! - Optional Refunds as an Apology

Listen up, my dears. I know I made you wait longer than I planned. The first version of the update is finally done and will be ready in a few hours. I can sense some of you are unhappy, and I do not take that lightly.

I treasure your support, and I refuse to be seen as someone who makes empty promises. If you feel cheated by these delays and you paid in the last two months, I will give you a refund—no questions asked. Simply send me a private message on Patreon with the word “refund.”

Of course, I’d prefer you keep supporting me. Financially, that would help me—but I care more about proving to you that I’m not here to take advantage of your trust.

Comments

First and foremost, murphy's law is real phenomenon and always happens when you least want it to. Second, I've always been of the mindset of "quality over quantity" so I'd rather wait for a more feature complete product rather than a product that was rushed to meet deadlines. I think you've built some great work, especially being a solo dev. Don't be too hard on yourself and just do what you can to realign yourself with YOUR goals. After all, you're a person too.

Vaugn

I know about your private troubles, milady, since you told us about it some weeks ago and I don't blame you that you took more time than you wanted to. Everyone has problems in real life now and then that one has to take care of. I will support you furthermore, milady, and I don't want to get a refund from you. Thank you for your hard work and I wish you a nice week!

Frank Kuschmann

If I felt like I was being cheated, I wouldn't give you my support in the first place. After every long gap of no news, you come back with a solid update.

Seroili

No need for refunds or apology needed, just happy to hear it's finally here and happy to hear that your personal life is at least well enough to make it happen.

mic mik

New here but if I asked for a refund it wouldn't be support. You deserve it, the game is amazing and you're a solo dev. I understand why and how the deadlines motivate you and why you need them but there are a lot of us that are patient enough to wait for such a great game to get a great update that you're happy with.

Staineless

maybe im a weirdo but i enjoy paying salia the money, game or not...

geebster

Just a little advice, you don't need to be under incredible pressure to write such an informative message. You've read the thoughts of so many people and seen it with your own eyes. There are people who are waiting patiently, and there are people who don't know why they are waiting. That's why I want you to send informative messages frequently so that you can prevent chaos. The truth cannot be covered up with lies. words are important

AzginBogaa

you can take the time you need i will always support you ❤️

yukino

Looking forward to the update!

xek cru

good

InterestingMaker

Danhaig

@Silia Coel Because I have been emphasizing the breach of contract, i may not have noticed my overly impolite remarks. I have no ill intentions, I just spoke too bluntly. I have been waiting for the release of this game for five months, from morning to night, and I have no intention of focusing on other things. I am more eager to play the new version than anyone else, and this almost crazy persistence makes me easily angry. You said that it will be released today, but because of the time difference, it is already 0:00 in the morning here. Again, if you have any problems with the program, you can ask me at any time, I am happy to provide free help, just for you. Doesn't this prove that I like you?

InterestingMaker

@Silia Coel

InterestingMaker

You have the best game in this genre! I'm subscribed to you even though I understand that development will likely take longer than expected. The fact that you value your subscribers is already nice! There are very few games in this genre. Thank you for what you're doing!

Денис

I already did the support and don't need a refund

InterestingMaker

OF COURSE. Or else you would not know what is new.

Salia Coel

I'd recommend a different communications strategy. The best method I have seen amounts to the creator not promising dates most of the time. Instead, they check in regularly to tell us: 1. What they are working on / accomplished every week or two. 2. Percentage-wise where they are at with things they are working on for the next update so essentially once those feature counters get to 100%, an update happens. This allows us to see the progress and doesn't set expectations that can result in disappointment. Also, I think you'll find that it can be helpful from a motivational standpoint to be able to show/track progress, even if it is in small steps.

M

We love you Salia <3

daisyshrinks

I'm too hyped for a refund. It's soon and it's the essential. Good Luck Milady ! I'm with you !

Tyrael

@InterestingMaker no problem mate. I refunded you. I gave your money back, so no cheating.

Salia Coel

If consumers don't take responsibility for their own rights, how can they take responsibility for you? Have you really thought through what you said? I use my time and money to support creators, but they keep delaying (cheating) me. Should I be happy?

InterestingMaker

You cannot plan for everything it takes the time it takes. Too many weak minded people who only care about themselves. Wish you the best <3 Keep up the good work :D

Silly Lilly

No refund required, you do a fabulous job and I love the game, I know how hard it is to code and make a game and I appreciate every thing you do, so keep up the great work and I look forward to playing the latest instalment thank you again xx

Lucy shaw

I get ya Salia, don't worry about it. We just gotta look at ur games to know all the hard work it takes, and the progress you've made since the start is truly inspiring, keep it up ❤️

thatrednek

Refunds, no way, I respect others opinions but develop a game isn't a easy task, maybe this update take a long time, but you never stop to post messages, I can wait for updates but never miss to post from time to time some messages about the developtment.

Ariel Herrera M

So will there be a log of updates?

Puluo

I don't mind it, but maybe next time double your time expection and suprise us earlier✌🏻 Quality takes its time.

just_something_else


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