Regarding refunds
Added 2021-09-04 06:33:58 +0000 UTCHey, all. I understand mistakes happen and situations change, but my DMs have been filled with people wanting me to refund memberships because some people either forgot to cancel their memberships, their financial situation was too tight (please do not give me money if you can't afford it. i've made statements about this), or they were trying to scam to get my content for free. And as my patron count grows (which i'm incredibly grateful for), the number of DMs asking for this rises.
Before you choose to purchase my content or anyone else's content, or literally just any form of entertainment, PLEASE make sure that it won't put you in a tight spot. Please also make sure you understand how payment works (such as how it's paid at the start of each month), because I really can't keep going through DMs to do this. I have to ask a lot of questions about when things were cancelled, when they were placed, and i have to check to see if everything matches with patreon's logs to make sure its not a scam, etc etc etc. it's very time consuming. I want to fix any issues people are having, but a lot of the issues can be fixed by people double checking payment rules.
I hope this isn't coming off too harsh! I don't mean it to. love you!
Comments
You are completely in the right here, don't let anyone tell you otherwise. It's your work and you should be paid for it.
TheTMoneyMan
2021-09-05 03:44:45 +0000 UTCThat sounds rough. I think it's kind of you to try and resolve as many issues as you can. But IMO as your following grows (Which i think it will, your content is great and your growth is well deserved.) people will need to be responsible for their own money and choices. Not sure how it would work but leaving a disclaimer about how you're not responsible for unwanted charges or for people who forget to cancel a subscription. Easier said than done I'm sure, and I've no clue if Patreon could help in any way. Regardless, your content is great and I hope this doesn't bog you down too much and for too long. I, and I'm sure many others greatly appreciate your content. Keep up the awesome work, wishing you the best Fawn. 😉
Erik Lamoreaux
2021-09-04 07:38:44 +0000 UTCThat must be intensely stressful, sorry to hear that's happening.
The Lustri VA
2021-09-04 07:00:50 +0000 UTC
