Patreon Payment Method Problems?
Added 2018-08-03 04:09:38 +0000 UTCHey guys!
So I heard that a lot of users right now are dealing with payment-related problems like credit cards getting rejected. And I've read somewhere this may be due to a new payment processor. So given this, I think that there's a new relationship being established in the back end of things, and this sudden surge of new transactions using that relationship are triggering false positives. So if you're hit by this, among the solutions available are to:
1.) Re-add the payment method
2.) Re-add the card
3.) Prepaid Visa/Mastercard seems to not be supported right now? Maybe this'll come in later? <- This seems to work for some preloaded debit cards, so maybe support is coming in as they're whitelisted or something?
4.) Related to #3, "prepaid" Visa/Mastercards essentially are preloaded-debit cards, so this may or may not work?
5.) Call the bank or credit card provider to verify that your patreon related transactions are legit and aren't frauds.
6.) Get in touch with Patreon so they're aware of your problem and can probably help with at least their side of things.
I hope they get this sorted out soon. I think the solution here is two-sided, since the consumer needs to verify that the transaction is indeed, a false positive.
One other thing, if you're using a VPN or something like that, always remember to disconnect from it when you're about to do something related to payment (ex: checkout page). Or else, chances are, your account will be flagged.
And btw, if you've pledged for the month of July (last month) and aren't currently a patron this month maybe because you're encountering a problem like the one mentioned above, or you have an emergency situation with your pets, relatives, or maybe something else entirely, please comment below and let me know if you'd like a copy of v0.7.0. I'd like to extend this courtesy to you guys since this release was supposed to be released last month. I'll send a DM you. If you're already a pledger this month but can't access it because you pledged below $2, just let me know!
If you're pledging this month, you can already access the page!
xoxo,
BeerBrew
Comments
Oh thanks for confirming! :)
2018-08-09 04:23:58 +0000 UTCDunno about this issue, but just confirming that preloaded debit Visa cards work alright.
2018-08-09 00:20:01 +0000 UTCHello! I can only give you a wink ;) about the butler.
2018-08-07 06:13:25 +0000 UTCCan you romance ren and how?
Tyrone Gibb
2018-08-07 06:09:56 +0000 UTCWelcome back! Did you have to do that for every patreon project you supported, or it was considered just 1 patreon charge (in bulk)?
2018-08-04 07:00:42 +0000 UTCI had to call my card issuer when this change went over they flagged as possible fraud a call to them and then going back here to reissue the charge worked.
2018-08-04 06:47:53 +0000 UTCOddly, I saw my transaction "pending" for longer than usual (about two days), but it shows as cleared this morning.
Mark LaughingBear
2018-08-03 15:29:45 +0000 UTCPhew, was wondering why my pledges weren't going through. Cheers for info!
Oberon's Paradox
2018-08-03 09:52:24 +0000 UTCOh thanks for that!
2018-08-03 05:50:26 +0000 UTC<a href="https://twitter.com/Patreon/status/1025071287020871680" rel="nofollow noopener" target="_blank">https://twitter.com/Patreon/status/1025071287020871680</a> Apparently they changed banks, and all the transactions went from being US to UK-based, so a lot of banks drummed that up as fraudulent.
Sh0tgun_Jacks0n
2018-08-03 04:55:17 +0000 UTC