XaiJu
fuya
fuya

patreon


Complaints on the New Profile Page *Issue fixed

*Issue fixed. Will deleted this post within a day.

Okay... This is getting me upset and I have to complain.

Anyone else seeing my profile page looking strange like in this pic?


Patreon offered me an option to test the new profile page system since November 18th and I thought why not give it a try? And the result? The header image is broken and still not fixed until today. They have this suggested new profile's header size but the suggested size doesn't work well... it's poorly cropped like you all could see.


I've been asked within these past 14 days about what went wrong with my profile page. It looks different than other creators and look unfinished. I've also noticed the obvious decrease in patron growth rate after I have changed to the new profile. Of course this would happen. My current profile page looks unprofessional as duck! And the reward tiers is now really hard to read.


And I can't revert back to the old profile page! 


I have sent the report complaining about this buggy header to the Patreon staffs on Nov 18th. They replied that they got the report and will find a way. I asked to at least give an option to revert back to the old profile. No answer.


2 days had passed and I sent another ticket on November 21st. This time no answer at all. I waited a week and decided to send another report on Nov 26th. Got an automatic message bot that helped nothing, and I sent another message saying I've been sending notes many times on Nov 28th, and still got no replies...


Today Patreon has sent us a newsletter and I was excited to assume they'd fix this issue or at least find us a way out. No, they have been making all those updates that have nothing to do with this bug of the new profile page at all.


What's the point of this "testing" the new profile page when you're not taking any feedbacks and not trying to communicate with the creators that decided to help testing the team? And the new updates has nothing to do with this testing and now Patreon just left me and some other creators that volunteer to test this out with some weird error looking profile page that drops the first impression of the newcomer patrons to zero? I've been sending reports and waiting for 14 days and they didn't even seem to notice. I'm feeling like I'm a lab rat...


And the fact that not all of the creators have received this offer to change to the new profile, a lot of people ended up feeling like this is just some kind of bug instead of seeing it as a change.

Please do something as soon as possible about this, Patreon. 

I know your team has been busy but at least a reply to my notes would have made this a decent service.

Complaints on the New Profile Page *Issue fixed

Comments

I've visited and followed your Patreon and you're doing really good! XD Thank you again for this info to fix this issue.

Fuya

Yay you are welcome! Glad to help! We'll call it even since admittedly because your Patreon page is so gorgeous I've used as inspiration for mine ^_^ hehe <3

Saint Tail

My god you are right. The suggestion was 1600*900 pixels a couple days ago (before the latest newsletter and updates yesterday) So this update finally fixes this issue after all, but yeah there was nothing to notice me about that except you lol. Still, if they have taken care of my sent notes and reply them to let me know that they are fixing this and it will be fixed in this update, I wouldn't come up with these complaints -__- Anyway, thank you very much. Now this looks just right!

Fuya

Well let's see I just checked the size it recommended which is 1600 x 400 pixels I just replaced my old banner with that size. Is that what you did too? Also using Windows. I do notice that your banner is cut off on my end too so it shouldn't be the browser or my comp resolution. It looks like an issue with the size of the banner maybe?

Saint Tail

May I know your screen resolution size? Are you using Windows or a Mac? I would love to gather as much info as possible just in case they wouldn't be able to revert it back again ever haha

Fuya

Mine is fine or I haven't noticed '___' hopefully they fixed it. I'm sure it'll be fine. The new design is okay, but it'll take some time to get use to. I do miss having the tiers in the middle and larger, but it's pretty much like how Kickstarter has their tier rewards so I don't think it'll be that big of a deal. It's different but mine seems fine ^_^; no complaints here

Saint Tail

I know that's what they're aiming for and that's why it looks right on phones :) But isn't viewing it on PC is like... the main priority? Since the majority of people would browse the site using a computer. And my main complaint focused on how they did not communicate with the creators who volunteered helping them :( and that is frustrating because it's affecting my growth. But hey thank you for spending your time helping me out! This is a great info.

Fuya

Mine is showing like in your screenshot too. I'm guess that Patreon is try to approach new design for creator profile page to support the popular style of web design in this era call "Responsive web design" for more information you can look them up on Wiki but you can try for yourself by go to this website <a href="http://www.awwwards.com/50-examples-of-responsive-web-design.html" rel="nofollow noopener" target="_blank">http://www.awwwards.com/50-examples-of-responsive-web-design.html</a> and try to view in full-screen first and then try to view in re-size window you'll see that it'll automatically change the site to optimal view in all resolution :D This is really good because user can see optimal view of website as web creator intent on what ever devices that user use, But for Patreon I think there something wrong in their web design department and end up released it out while it's still broken ^^; I'm just try some quick test and here is the result, First screenshot I'm viewing your profile on my PC without re-size browser window <a href="http://i.imgur.com/VryznhT.png" rel="nofollow noopener" target="_blank">http://i.imgur.com/VryznhT.png</a> as your can see it look like the one your show in this post. And then I try to re-size the window to really small size to simulate viewing from mobile phone <a href="http://i.imgur.com/uAERDKR.png" rel="nofollow noopener" target="_blank">http://i.imgur.com/uAERDKR.png</a> It's look perfect as your want isn't? That why user that view your profile on mobile device didn't notice this problem your mention. I hope they will fix this problem for you soon ^^;

PKHuntz

I agree that it has potential and it looks modernly good and innovative, but the thing is that it's not functioning well enough. And now some creators that have a long story written on their profile (me included) would be bothered by how far people has to scroll down until they could see the creator posts section, while in the old profile page, they can just click at the tab on top. They SHOULD keep those tabs instead of remove them :-/ I don't mind the full header at all. It looks great, but since it's buggy, it's crap.

Fuya

The new design has some potential, even though there seems to be a lot to do to make it actually user-friendly. It really lacks something like the homepage from the previous profile page, where all the info about the creator, the tiers, etc. could be found [without looking so unappealing, like it is now]. And I guess the big header thing is a trend now - it can be seen all over the internet, but only some sites really nailed it. Too bad that "beta-testing with no return" is slowly becoming a trend too. :/ I don't know why I'm writing it all here. Maybe because it's more fun to make complaints with someone else? :D Anyway... I hope all the most needed fixes will come soon.

Zos

Thank you BanjaRuca =)

Fuya

Im in school and on my phone. I will send you how it looks for me on my pc via imgur.

You don't see the header's upper part cropped out? Wow I want to see how it looks like. And yeah lol the tiers are now hard to find. Some browsers and screen sized display them on the right corner and some said it's below the profile. It's really broken.

Fuya

Well on my side I don't see anything wrong except I can't find where the tiers are


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