Video: Response Point For Real This Time
Added 2025-02-19 01:30:00 +0000 UTCAfter most of a year I've finally decided that the Response Point video is fit for public consumption, so here it is. It's not terribly different from the roughcut other than the inclusion of all the appropriate onscreen graphics and sounds, though of course that does make it a lot more watchable.
Comments
To be honest, I don't think it's particularly relevant to the conclusions drawn in the video. Given that his prior experience (after this product, but before leaving MS) was AI, I think he was trying to follow the hype train more than any specific product.
Loading_M_
2025-03-06 06:42:57 +0000 UTCSome of the names of these systems are a real throwback. At my work most other teams use Avaya, but in IT we use - get this - 8x8 as a PLUGIN FOR TEAMS. It is so atrocious
Sadie
2025-03-01 18:47:54 +0000 UTC...i have a sudden urge to hear the Response Point MoH in full
Brendan Webb
2025-02-28 14:42:27 +0000 UTCSince it's just Windows XP, I wonder if you could just find and replace the file for the hold music, since there's not an official way to use your own through the interface. 🤔
Bkid :3
2025-02-27 02:24:54 +0000 UTCAre you referring to the Cisco music? It is called Opus No. 1, and you can find it a round on Youtube. Here, for example https://www.youtube.com/watch?v=N7xn5zeJ4D4
Cory Pettit
2025-02-26 22:38:09 +0000 UTCThere are actually some sick covers of the Cisco hold music https://open.spotify.com/track/7GcAy6yqJZ7h3BUvazANeR?si=_BUG4pRQTiSz0riZCjUqAw
Evan Grove
2025-02-26 01:51:40 +0000 UTCSo I may be the only person on the planet to want this, but... I don't suppose there is a higher quality WAV file of that default hold music? Or was it actually mastered at 8kHz or whatever fidelity a telephone would be? It would be kind of fun to have a CD-quality version of that music that we've all heard, just because.
Danny Forche
2025-02-24 21:12:39 +0000 UTCI think I've watched all of your videos and this may be my favorite. It's so clear that PBX is a huge passion and a knowledge strength of yours.
Jason Rabinowitz
2025-02-21 17:29:04 +0000 UTCHey, cool video, loved it! Make more! A bit more on the content: towards the end you are saying that the guy who invented it all "was not excited about phones". Well, I looked him up and the Wikipedia article says that he is now a CTO of Zoom (yeah, that one, the one that everyone started using for video conferencing during Covid). Do you think that it might require a bit of editing or errata? I think it's a curious fact and ties this product (and the whole story) with the modern reality. https://en.wikipedia.org/wiki/Xuedong_Huang Again, thank you!
rozboris
2025-02-21 03:56:46 +0000 UTCFinally! Yes
Chicken
2025-02-20 04:15:04 +0000 UTCGold: “…programmers working at Microsoft in the mid-2000’s. One of the most cloistered environments imaginable.”
Chris Jeter
2025-02-20 01:09:54 +0000 UTCi work in a call center for a medium-sized business and the vagaries of how our phone system works have always been fascinating to me so this was a delicious video thank you. we have a cisco system and use something similar to the "job role" feature for overflow lines, where if someone calls in and really really wants to stop being on hold they can press a button to ring a bunch of people at once. it works the same way where it has a dedicated extension, so when you pick it up you have to then transfer the call to your own line so you don't keep the overflow tied up. anyway i am currently on hold with another business and they have their hold music as the entirety of "the hall of the mountain king" and it's very funny to me
Ezra Knickelbine
2025-02-19 18:51:01 +0000 UTCyour intro in this video taught me something that i have thus far struggled to understand: how phone number extensions work thank you
Blau Rascon
2025-02-19 17:37:46 +0000 UTCI will probably end up doing that in bits and pieces over time, heh.
Cathode Ray Dude
2025-02-19 16:50:07 +0000 UTCGravis, if you produce a three or ten hour video talking about PBXs, i will watch it.
Torsten Giebl
2025-02-19 16:48:22 +0000 UTCI did an apprenticeship at a small insurance firm in the IT department in 2021. We had just moved from analoge to a VoIP System we bought from avaya. It was awful, they gave us access to a cloud system, no guidance, no (proper) documentation or anything. The even sold us a soft phone software that was just a third party thing rebranded. Most of the features were either not compatible with thier in house system or horribly buggy. But the thing is, the software was canceled in favor of an in house soft phone software, with even less features, just after they sold it to us. And I was on the receiving end! Dealing with thier jank software, and telling the people at the company, that yes, we are trying to fix this steam pile of garbage avaya sold us. And only after a year, we didn't want avaya, and avaya didn't want us anymore. I'm not at that company so I can't say what happened next, probably for the better.
DiaBomb
2025-02-19 12:54:01 +0000 UTCThis video has made me think about what an email server developed by a PABX manufacturer would look like. It would still be better than Exchange Server, only because Microsoft wouldn't have any involvement.
KazTastic222
2025-02-19 09:13:43 +0000 UTCOh yeah, I totally understand that. I actually left that job due to pretty much the same reasons as you listed. It was kind of fun though by the end to get everything set up - before then I had never really put much thought into how internal phone systems route things (especially to other parts of software). FreePBX wasn’t that bad, very unintuitive UI but thankfully I only had four handsets to set up so I could just essentially export and import the same config file to each of them and then hope nothing else would need changing after that.
Joe Thatcher
2025-02-19 07:37:46 +0000 UTCCuriously, I never disliked the actual VoIP work. I got very good at it, and I understood VoIP trunks well enough that I could muddle through just about anything. The problems were a mix of "this isn't going anywhere," "nobody respects me," and "i am being forced to do other roles I want nothing to do with." But none of that really changes the fact that, yeah, VoIP is sisyphean and FreePBX is a holy mess.
Cathode Ray Dude
2025-02-19 07:29:44 +0000 UTCOh man, this is bringing back TERRIBLE memories of spending a whole afternoon and evening trying to get a SIP trunk set up with FreePBX. The software wasn’t even the issue, it was just hours of tearing my hair out wondering why the trunk wouldn’t accept an outgoing call despite being registered or not even registering or accepting incoming calls but only when it’s not registered or wondering if the firewall was blocking something or turning codecs on and off. I think in the end it came down to both the firewall being iffy and the trunk using a somewhat nonstandard set of ports. I can understand why you left, that’s all I’ll say.
Joe Thatcher
2025-02-19 07:18:49 +0000 UTCOh, yes! This video is what made me start to look into PBX
Manuel Tondelli
2025-02-19 06:05:21 +0000 UTCHow I know I'm a computer nerd: when you did the demonstration, I expected you to do the "Hello Joe" bit from Erlang: the Movie.
Alexandre Richer
2025-02-19 05:46:57 +0000 UTCMinor note: at 17:38, consider replacing the public IPv4 address with an RFC 5737 address. e.g. 203.0.113.8
Jason Weathered
2025-02-19 04:38:21 +0000 UTCwtf patreon don't do that! sorry for the double post
Freya Fractal
2025-02-19 03:44:25 +0000 UTC> Press 7 to delete a message...Oh hi there, someone else cursed with having to deal with the absolutely impossibly irritating asterisk voicemail interface.
Freya Fractal
2025-02-19 03:43:54 +0000 UTC> Press 7 to delete a message...
Freya Fractal
2025-02-19 03:43:16 +0000 UTCHalfway through the vid and every time you say "Users hate this" I keep expecting you to reveal the one simple trick to reverse aging
Vessue
2025-02-19 02:29:27 +0000 UTCthat fucking Cisco hold music. We work with Cisco gear in our home, because we have the Real Phone Autism(TM), and we literally heard, in our head, something on the order of "Thank you for holding. You are at position, 2, in the queue. With an estimated wait time of, 9, minutes". Which is of course a lie it's more like 23 minutes, because those things are never accurate
Freya Fractal
2025-02-19 02:13:18 +0000 UTCThose are all temp numbers I bought for the video, no worries
Cathode Ray Dude
2025-02-19 02:11:57 +0000 UTCAt 43:40, when looking at the call history, it might be a good idea to censor the external phone number for CRD Productions if it’s not intended to be public.
grizzogor
2025-02-19 02:07:53 +0000 UTCHooray! I've been dying for this to release. Microsoft can be so frustrating at times. Some products are genius, other times they completely shit their pants.
doink
2025-02-19 01:47:16 +0000 UTCBasically this but scsi/serial
Rom
2025-02-19 01:43:21 +0000 UTChttps://www.cableleader.com/2-way-db9-manual-data-switch-ab-female.html?gad_source=1&gbraid=0AAAAADzPKMqodWLOScgrRDflHMV1erHF7
Rom
2025-02-19 01:42:47 +0000 UTCJust a b&w g3 going to an e-mu 6400 ultra sampler but through a channel switcher but that’s never given me problems before. Biggest boom I’ve ever made—fireworks! The universe lady has been trying to convince me to learn a DAW and this is the last straw 🤣
Rom
2025-02-19 01:41:10 +0000 UTCI’m so keen to get home from work and watch this. Your videos often line up perfectly with when I have changeover for my little one and won’t see him for a week and really help me through the sadness and tears from missing him. So thank you ☺️🧡
Emily Browne
2025-02-19 01:39:39 +0000 UTCHold on, wait, the Response Point Video never got released public? it was one of the most fascinating and profound rant about M$ I have ever seen!
adorfer
2025-02-19 01:38:44 +0000 UTCOh crap, I'm sorry to hear that! I'm curious how it happened, usually there's not enough juice present. I hope it wasn't something too rare :/
Cathode Ray Dude
2025-02-19 01:37:38 +0000 UTCJust got a hit of that MAGIC SMOKE trying to plug in a scsi cable and ready to throw everything out the window. Instead I will watch this.
Rom
2025-02-19 01:35:28 +0000 UTCYessssss, I loved the original rough cut, time to watch all of this as well
AdamDaMiner
2025-02-19 01:35:20 +0000 UTCI am so excited for other people to be afflicted by Cisco's delicious hold music.
Shanix
2025-02-19 01:31:57 +0000 UTComg i was just watching the earlier rough cut
Natalie Martin
2025-02-19 01:31:29 +0000 UTC
