Rabbit Data Update
Added 2019-02-17 09:30:32 +0000 UTCHi Everyone
Martin here again.
I have now extracted the data from Patreon for this month.
It's quite the large excel sheet I can tell you :)
Almost all of you have been charged now.
So please check your account info/billing history for February and you should see "complete" in green over on the right. If you do see it is complete, you can go ahead and change your pledge level and tier if you need to.
As mentioned previously...
Please go back into your account editing section and make sure you are actually set to a tier and not just a custom amount if you want to stick with us.
Setting your tier will automatically set the 'choose what you pay' amount to match the tier, but please double check this.
If however you check your billing history and still see February's money has not been taken yet, please just leave things alone for a bit longer.
Some people get charged near the end of the month.
Don't panic !
Also don't message us asking if we can check your bank/payment/fund settings to make sure everything is ok, because we have no access to that.
HOWEVER !!!
If it's showing "Declined" still, consider changing your payment details and/or contacting your bank. It's a bit late in the month for your payments to still be being rejected.
A couple of other bits of info that people have asked in the previous weeks.
1) I didn't get a confirmation email about any rabbit. Am I getting the rabbit?
If you were charged at $45 or above in February, you are getting the Rabbit set.
2) When is shipping?
Probably near the end of February
3) I somehow lost access to my discord with all this pledge adjustment.
You need to be on a tier ($5 and above), not a purely custom amount to get Discord access
4) I'm sure this is my 3rd month at $35, how do I choose my print?
As you can imagine, this is a busy ole month. You haven't been forgotten. The print choosing emails will probably be with you in the next few days as of writing this post.
So, to summarise...
Change your pledge back to a tier instead of a custom amount if you've been charged.
Don't change anything if you haven't been charged.
:)
- Cheers
Comments
I'm just wondering if I'm doing things right to get the rabbit. I made my payment and adjust all the setting as you guys suggested, but the detail section of the billing history shows January instead of February. Is it what it should be? or am I doing something wrong?
2019-02-23 18:17:32 +0000 UTCHi hi. There won't be an email for shipping information for the rabbit. There was a post a few weeks ago asking patrons to double check that their addresses on file are correct. If you need to change anything PM American directly. ^^
2019-02-21 04:48:46 +0000 UTCNope. Only one time. Unless you want to continue getting the monthly prints if you do you'll need to stay at the $75 tier. Just a reminder... you only receive the Chaos necklace the first time you pledge not every month. You'll get a survey through email allowing you to choose which size necklace you want (may take some time for the survey). ^3^/
2019-02-21 04:33:38 +0000 UTCHi! Can't wait to get the rabbit! Question: If I change my tier to $75 for only one month will I still get the art print and chaos necklace or do I have to be in that tier more than one month? Thanks!
2019-02-21 04:08:10 +0000 UTCi got the email about the $35 art print and selected mine, put in my shipping details, etc. i set my pledge to $45 for january and feburary to make sure i was getting the rabbit plush set. will we be getting emails to fill in our addresses again for the rabbit?
2019-02-21 03:03:31 +0000 UTCSo when should we expect to receive the Rabbit plushies by?? I’m just very excited to get mine! 😊
2019-02-20 15:21:39 +0000 UTCOk I'm confused af right now because I got my statement from the bank and for the life of me I cannot find anything saying that $75 was taken out but yet I go to my billing history and if says supported pay period january and it says complete. Can someone please clear this up?
2019-02-20 02:37:57 +0000 UTCWere you charged in February? If so and the money was taken out and it says complete then your good
2019-02-20 02:22:46 +0000 UTCAnd will they be shipped together?
2019-02-20 01:21:11 +0000 UTCI know you guys make these posts to try and eliminate a million questions about it, but I just want to be sure - I was charged on February 1st, but it says the "supported period" was January 2019. I think that's correct, but since your post just says "for February" I wanted to make sure I'm okay to now change my pledge. Sorry to add to the questions, thanks for all you do!!
Christ Why
2019-02-19 23:26:28 +0000 UTCI had to put my pledge back to a set tier amount from the $45 custom one to get back on discrod again
2019-02-19 18:14:22 +0000 UTCSo I have been patiently waiting, still not yet received my Discord email?! I waited till the billing. Never got it. Waited till the 18th. Never got it. The email address is good as well, nothing in junk. Just nothing. Is there a support for Patreon?
2019-02-19 17:39:57 +0000 UTCHi Philip. Probably best to PM us about this to be super sure.
American McGee
2019-02-19 04:16:59 +0000 UTCWooo I'm good to go. Looking forward to receiving my rabbit plush. They look fantastic. I've been keeping up with it since they had those mini rabbit plushies for free with purchase in the Mysterious store.
Alice Marie James
2019-02-19 03:51:09 +0000 UTCSo I set my tier to the $75 so I will get all the stuff when it ships right?
2019-02-19 00:38:39 +0000 UTCCan’t wait to receive my rabbit! Been really excited and looking forward to this goal! Also can’t wait for the game! Started playing madness returns again as I love these games so much! Thank you!
2019-02-18 09:00:03 +0000 UTCIt seems that for whatever reason my address has been changed. I entered a PO Box address that I own as I am often not home to receive mail, but now it is showing my address without the proper unit number. Please let me know what I need to do to ensure I get the Rabbit! Thanks!
2019-02-18 05:15:16 +0000 UTCIf it's the same as the chaos coin They should send out another email asking to verify shipping information so you should be able to change it then.
2019-02-17 22:55:30 +0000 UTCI found out that I will be moving soon and I'm worried that I will move before the arrival of the package. Can I change my address to a family members address or is it too late?
2019-02-17 20:53:55 +0000 UTCit won't! in the comments above you can see that someone else said the same thing and they responded that it's normal and fine.
2019-02-17 20:33:04 +0000 UTCas Elaine said, you needed to be at $45 by the 31st up until the 18th, so sounds like you missed it. you'll be able to buy the rabbit on the mysterious store later on though.
2019-02-17 20:23:20 +0000 UTCMy billing cycle is a bit off so I get charged on the 1st of each month but it gets labeled as the month before. I hope that doesn't affect the chances of getting the rabbit ;w;
nopedia
2019-02-17 20:23:12 +0000 UTCLooking forward to the bunny, I'm starting to think you guys are going to have to start doing videos of evey step to be taken. Doesn't seem like words are doing it for quite a few people each time we have one of these goals haha.
2019-02-17 19:51:08 +0000 UTCI'm unsure if it actually set my initial pledge to custom pledge when I signed up, but it has me set to the $35 tier. I really hope I did that right. Gonna be heartbroken if I missed the bunny plush because of a tier mess up. *bites nails.*
Baby Shark Pudding Bander
2019-02-17 19:37:43 +0000 UTCThank you Martin! Your effort is so appreciated! You're doing amazing! Love you
Sarah Heist
2019-02-17 18:57:35 +0000 UTCI think I might have not put in an address when I made a custom pledge, I don't remember. And I was on the $1 tier before changing the amount but it says on my membership info that my tier is on custom pledge, is something wrong? I really do wish we can get some kind of confirmation that we will be receiving a rabbit. I'm really getting more anxious as I think about it....
art3mis
2019-02-17 17:55:00 +0000 UTCThanks and WB!
2019-02-17 17:42:33 +0000 UTCJust to confirm, if billing history says Supported Period January 2019 complete, but you were charged in Feb, you are all set for the rabbit pledge?
Simply Mad
2019-02-17 16:32:03 +0000 UTCWhen were we supposed to change it? Cause the last post I saw before said not to do anything until after the 18th... and it's only the 17th. So was I supposed to change it?
2019-02-17 16:22:39 +0000 UTCIf you were only charged $1, it sounds like you didn't go in and change your pledge amount manually. American and team cannot change your pledge amount for you, that would be shady as hell. The $1 rabbit tier got you counted towards the number of Patrons needed to unlock it, and entitled you to notifications about updates, like when you should change your pledge amount and whatnot. It didn't automatically entitle you to the rabbit if you didn't change your pledge amount though.
2019-02-17 16:15:06 +0000 UTCI'm a little confused, I was charged just the $1 for the tier for the rabbit. Was I supposed to change it. I havent been really on patreon in awhile. I think I missed something...
2019-02-17 15:54:06 +0000 UTCThank you!!
Angel Ellis
2019-02-17 15:18:37 +0000 UTCMartin; Thanks for the update. I hope you took note of my earlier note. I would like to redirect my plushie to @Lunaleon#2865 on Discord. @Lunaleon#2865 was ill and missed the deadline to register at the higher tier before the deadline. I was intending to donate my plushie. I can think of no better donation than to an ardent supporter of Asylum like @Lunaleon#2865 . Thanks in advance. Allgorhythm on Discord.
2019-02-17 14:34:26 +0000 UTCThanks Martin you are the best
2019-02-17 10:57:10 +0000 UTCThanks Martin ^_^
Catheryn Alice North
2019-02-17 09:57:03 +0000 UTCThat means everything is normal.
American McGee
2019-02-17 09:55:08 +0000 UTCCan't wait!
Tequila JoJo
2019-02-17 09:54:20 +0000 UTCThank you for all your hard work Martin!!!!
2019-02-17 09:48:15 +0000 UTCMy charge says it covered January but was paid on February 1st, what does that mean exactly?
Vinyl Scrtch
2019-02-17 09:46:07 +0000 UTC
