zoeyraven

Payment Decline issue with Patreon, please read if this affected you. Thanks!

Added 2023-08-05 21:09:47 +0000 UTC

To those this didn't affect please ignore the message, but I got an email from patron I'd like to share with those who did get declined, that they suggested we pass along. It's below:

Hi there,

An issue with a payment partner is causing a slightly higher-than-normal number of your patron payments to be declined by their banks. We've traced the increased declines back to payments system upgrades required by one of our processing partners. Patrons might see some payments declined while changes take effect.

If a patron reaches out to you about a decline, you can advise them to follow these steps:

Contact their card issuer to confirm the charge is valid and retry that card
If the retry does not work, try a different payment method. Patrons can edit their payments in their Settings, under Billing History: