Patreon overcharged some people
Added 2022-11-03 02:44:54 +0000 UTCFINAL (?) UPDATE:
I've done my best to refund everyone affected. If you think you were missed, or that I messed it up (e.g. 2 refunds instead of 3), let me know as soon as possible. But I think things are more or less okay now. PLEASE, PLEASE, PLEASE set your monthly cap to 4 charged posts or fewer, to prevent this from happening in the future. I don't charge more than 4 videos in a month, so the only way there will be more charged posts than that is if Patreon bugs out again.
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As I mentioned in my video posts, when I posted 3 of them the first time, they didn't show up anywhere on the site, so I had to repost them and hope Patreon wouldn't double-charge people. Well, they did double charge, even though the posts don't show up anywhere, even now. It's as if those first posts don't exist, even when I look for them with the creator tools, but somehow they still exist in Patreon's back end in whatever way makes Patreon charge for them. You probably can't see anything other than the 4 correctly-charged posts, and neither can I. So if this affected you, please be aware that it's Patreon nonsense that caused it, and also that we'll get it sorted out. You may be able to refund yourself (not sure), but if not, let me know and I can refund you. I'll delay my payout by a couple days to make sure I have enough in my account to refund anyone who asks within the next couple days, and then deal with the later ones as needed.
P.S. Just in case this happens again, please set your monthly cap for the number of videos you want to support! The people with monthly caps won't have been charged for the invisible posts.
P.P.S. I filed a bug report with Patreon. Judging from their responses to my past bug reports (yes, plural), I doubt they'll do anything, and probably just add more bugs instead.
P.P.P.S. I tried going through the list of charges to figure out who to refund, but Patreon gives such astonishingly poor tools for this (for example, no filtering by monthly cap or number of charges) that I barely managed to get anywhere. I refunded a few people, but it feels like walking in mud with Patreon's terrible, terrible tools. PLEASE LET ME KNOW IF THIS AFFECTED YOU. I'll refund you immediately once I see the message.
P.P.P.P.S. Man, I hope this doesn't happen again next month.
Comments
Yeah Patreon kinda blows but I think maybe all the other options also blow so...🤷♂️
BrandEver
2022-12-04 18:53:38 +0000 UTCSame, use paypal and virtual card
2022-11-07 18:40:32 +0000 UTCI assume so. At least it shows all 3 refunded. Kinda hard to tell what's actually deducted from me, considering I had to refund well over 100 people.
Logicked
2022-11-04 20:25:24 +0000 UTCNo worries, appreciate your efforts dude. Set my cap to 4 :)
Emily
2022-11-04 18:34:36 +0000 UTCOkay, I’ll do that. Did the amount get deducted from you already?
Christian Stewart
2022-11-04 17:03:10 +0000 UTCThat sounds so much like Patreon lately. Just like the posts, just like DMs, just like every aspect of the site since the downgrades. Website says it's done, email notification says it's done, and it's not done. I can't help with that, since everything I can do is done (I just have a refund button, and that's it). You might want to contact Patreon support, or maybe Paypal support (but I'd bet on Patreon).
Logicked
2022-11-04 14:45:42 +0000 UTCI am so confused. I have 3 emails saying that I got refunds, but my PayPal balance only ended up with 2 refunds. So I allegedly got 3, but I have no idea where the 3rd went? It’s definitely not in my PayPal…
Christian Stewart
2022-11-04 13:46:09 +0000 UTC3 are refunded. Did you check spam and nested emails, Patreon notifications, etc?
Logicked
2022-11-04 05:24:57 +0000 UTCHey, still haven’t seen a third one. I’m honestly not worried about it though, unless you’re adamant about refunding me. If you’re not, I’m happy to call it an extra tip for the amazing work you’ve been doing. No pressure either way, just let me know what you want to do 😊
Christian Stewart
2022-11-04 03:27:16 +0000 UTCI'm capped so no issue. Thanks for being up front about it :)
RIPTiggy
2022-11-04 03:07:19 +0000 UTCI have no idea what I was charged, but if I was overcharged, you can keep it. Don't worry about a refund. Like Carsten said.
Timothyrharmon@gmail.com
2022-11-03 19:36:05 +0000 UTCNo worries at all.
John O'Grady
2022-11-03 14:34:56 +0000 UTCThanks for the clear and honest communication! I'll continue to support you as long as I have the means.
mike.cats.guns
2022-11-03 11:33:18 +0000 UTCI have a cap so I'm fine. I'm just sorry you had to go through this for somebody else's mistake. Computers make our lives easier.
Quasijoe
2022-11-03 09:48:43 +0000 UTCI was affected, but you can keep it as a tip. Feel like the hassle is not worth the bit of money.
Carsten Koch
2022-11-03 09:18:20 +0000 UTCCan you see them on the Posts page? Or just from email links?
Logicked
2022-11-03 06:36:51 +0000 UTCJust so you are aware, you mention that you posted three videos which didn’t show up so you posted them again. Well, on that day I received 6 email notifications of videos (obviously three videos twice). However all the links worked and took me to the correct videos. Strange that you cannot find them…
Cartoon Fan
2022-11-03 06:35:25 +0000 UTCAgreed. Thank you, Logicked, for being so proactive. It sucks that Patreon is causing a problem that will impact you and your subscribers when you didn't do anything.
2022-11-03 05:38:04 +0000 UTCOh ok thanks. Appreciate it.
Brian Gibson
2022-11-03 04:11:52 +0000 UTCI don't see an extra charge on my end. Just the original monthly unless it will do it again in couple days. Anyway, I'm not worried about it. I'll keep an eye out so I can move money around Incase of potential for overdraft. But again I'm not worried since you made me aware. Keep the extra.
Brian Gibson
2022-11-03 04:09:56 +0000 UTCAhh, thank you for that suggestion, I am relatively new to Patreon. Sorry this happened to you. I just gave you a super thanks on YouTube. Keep up the good work!
wallerisme
2022-11-03 04:08:48 +0000 UTCLooks like you had a cap set, so you're good
Logicked
2022-11-03 04:04:04 +0000 UTCYou were. Please consider setting a monthly cap - I only charge 4 videos a month, so a cap of 4 supported posts would prevent this happening again.
Logicked
2022-11-03 04:03:24 +0000 UTCTo be honest, I am not even sure I was affected. I appreciate you working to make this right for people. Don't make me a priority!
wallerisme
2022-11-03 04:01:37 +0000 UTCI'm not too concerned as long as the overcharge goes to you and not extra money for Patreon Piggy Bank.
Brian Gibson
2022-11-03 04:01:03 +0000 UTCThanks, but I'll refund anyway, just to make sure this gets done right.
Logicked
2022-11-03 04:00:03 +0000 UTCHey, no worries here, keep my money unless you already refunded me. Love what you do.
wallerisme
2022-11-03 03:58:44 +0000 UTCSorry you are going through this
2022-11-03 03:51:22 +0000 UTC😂 you’re alright man, don’t stress. I’ll keep an eye out and let you know 😊
Christian Stewart
2022-11-03 03:42:01 +0000 UTCThird one is probably delayed or fucking broken or who knows. Ugh.
Logicked
2022-11-03 03:41:14 +0000 UTCI see two…I’ll keep an eye out for a third. I could update you tomorrow?
Christian Stewart
2022-11-03 03:39:08 +0000 UTCI refunded 3 charges. Did it work?
Logicked
2022-11-03 03:38:13 +0000 UTCIt looks like this affected me. I hate to make you go through the trouble of refunding, is it possible/easier to just get like a credit or something for 3 of the 4 next month?
Christian Stewart
2022-11-03 03:33:49 +0000 UTCYou and me both. I don't charge more than 4 posts a month, so having people cap it where they want it prevents problems for everyone involved.
Logicked
2022-11-03 03:10:49 +0000 UTCGood - I'll do that for whoever else I can find. The tools Patreon gives creators to resolve issues like this are abysmal. There's no way to filter for things like monthly caps, number of posts charged, etc. I really hope people let me know, because I'm not going to be able to find them all.
Logicked
2022-11-03 03:07:04 +0000 UTCYup whatever ya did worked!
Connor Runda
2022-11-03 03:02:57 +0000 UTCWow that sucks, I got like 6 emails about videos and was surprised when I got to the last ones and they were the same. Sometimes I feel guilty I set a cap at 3 but I guess this time it helped me out.
2022-11-03 02:58:24 +0000 UTCI'll refund you. I just gotta figure out how to even do it. Patreon never screwed up like this before.
Logicked
2022-11-03 02:52:05 +0000 UTCOh geez, that explains that charge lol. I don't need the money ASAP so if others need it more, prioritize them!
Connor Runda
2022-11-03 02:48:09 +0000 UTC
