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Added 2020-08-16 10:00:02 +0000 UTC
Comments
Great job! I really don't think it should be your task to fix though, I've filed a support ticket and will let you know what they say 🙂
Thea
2020-08-16 21:31:07 +0000 UTCI think I was able to go back and fix all the broken files. Please let me know if you spot any other problems. 👍🏾
Tauhid Bondia
2020-08-16 21:25:59 +0000 UTCThanks for bringing this to my attention! I was nearly to the bottom of this issue but your finding have confirmed my suspicions. It looks like the strips that upload from the camera roll on my iPad display fine but the “originals” I upload from Dropbox get squished. I’ll just have to make sure to pull from the camera roll going forward for Patreon uploads. Bad news is I’m a couple months ahead on crabgrass strips so there’s probably still some tiffs scheduled to upload. You should see an improvement in all future teen years uploads.
Tauhid Bondia
2020-08-16 21:13:39 +0000 UTCFather's Intuition, also known as "wallet sense... tingling"
Mattezhion Zane Corgan Campbell
2020-08-16 15:06:15 +0000 UTC@Brian, that sounds pretty likely! They work fine if opened in a web browser on Android, just not in the app (which is where I get Patreon notifications, so it's where I typically view them). I should make a support ticket with Patreon about this, I guess.
Thea
2020-08-16 14:19:12 +0000 UTCIt looks the Android App doesn't like the TIFF file format. Looking at the image info, all the ones that have reported problems on Android are ones uploaded as TIFF and the ones that work fine are the ones uploaded as PNG or JPEG. Can't test since I don't have an Android but can confirm that all of those file formats work fine on PC and IOS.
Brian
2020-08-16 13:21:11 +0000 UTCNot sure if you read these comments, Tauhid, but I've mentioned before that the teenage years strips get "squished" when viewed in the Android Patreon app. Well, the good news is that the latest teenage years strip looks fine! The bad news is that the last three regular strips, including this one, get squished. There's got to be some kind of inconsistency in the file format or something since it clearly only happens to some images. Maybe you have two devices you post from an it happens from one of them? Either way, would be really great if it could be resolved because it's a bummer to not get to see the lovely art in full screen.
Thea
2020-08-16 11:34:10 +0000 UTC
