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LanaCraft
LanaCraft

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A lil' question

Hey guys! How's it going!

Today I'm here to ask you a delicate question.

I have a plushie. A customer who ordered the plushie didn't respond to me for several months after I provide photos of the finished plush.

All the contacts I have are his dA account (blank) and a contact email.

I sent several notes and emails with no result.


Is it fair in this case to make a refund for the upfront and put the plushie on sale?

What do you think about it?



A lil' question A lil' question

Comments

Glad to hear it!

Samuel Kirkwood

Update: the customer replied to me! I don't know what helped: the fact, that I shared the story to my patrons or the notice of possible selling the plushie in the email :D

Lana Craft

Thanks for your support, guys! I sent a notice to warn about my possible actions, I hope I'll contact the customer after all. It's been not a simple year for all of us :3

Lana Craft


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