New revamped PlayStation sync live now

For the past several months, we've had numerous issues regarding PSN account sync on PlayTracker with many individual trophies missing and even a short period where Insight was unable to gather new data. While we've dealt with some of these problems as they were reported to us, PSN sync remained finicky and unreliable when it comes to individual trophies.

We have therefore been working on a revamped system, which is live now and starting to (hopefully) fix problems.

The improvements are:

• All trophies for all users for all games should work - no more blind spots
• PlayStation sync is significantly faster*
• PlayStation games now have additional metadata like a cover image (that you can unlock as a cover for your profile by earning the game's platinum trophy), publisher, and release date
• Trophy icons are fixed, no more secret trophy image issues
• Trophy rarity is being synced for all trophies and will be added to the achievement page soon

*well, will be faster when we work through the backlog.
As a result of these changes and previous blind spots, the system now has a big backlog of games to sync that will take some time to fully sort through. Not to worry, we are prioritizing active users first, and that data will finish in a matter of days, so this backlog will not be perceptible for users beyond that point. New metadata for all games should sync in the same time frame.

We are hoping that the back-end commotion was related to the upcoming release of the PlayStation 5, and that the adaptations we've made now have prepared us for that launch. However, there is a good chance there will be further changes, which we are ready to address in the coming weeks. We'll let you know if that happens.

The additional meta data is exciting because it will be crucial in some really cool upcoming Insight features, particularly the recently announced Lens. 

Thank you for your patience, PlayStation users. We hope the new profile covers can make up for the inconvenience.