Payments with 'Fraud' or 'Declined' status.
Added 2018-01-03 17:32:10 +0000 UTCBefore you continue: If your payment was made OK you don't need to worry about anything inside this post, because nothing will change for you ;)
Hello Guapo's Team!!
Please do check if your pledges has processed successfully. Some Patrons have been marked Fraud or Declined. If this was a misunderstanding please either clarify this error to Patreon and/or your bank.
However if the following patrons are really frauds: fake-pledging to receive rewards for free. You are out of luck. I personally will send rewards links via inbox from now because of the same previous issue.
When "Charge Up-front" feature be already I'm going to use it to prevent this kind of encounters for good, and return to our previous rewards mode: links inside the post.
Here is the meaning of: Charge Up-front.
IF THIS IS NOT TRUE, please do proceed to Patreon/Personal Bank to assess the problem. All fraud or Declined marked patrons will not received rewards until problem is resolved.
Here is the meaning of all status.
Fraud - Your patron's bank or the payment processor have marked this payment as being potentially fraudulent. There are a number of reasons this can occur. You can let your patrons know to get in touch with their bank, Stripe, and/or Patreon to clear this up. Your patrons will want to reach out the their bank or Stripe to resolve this and get charged for their pending pledges.
Declined - Your patron's pledge declined, and they have been notified of this. They will need to update their payment method in order for us to attempt to re-process their payment. Once they update their payment method, their status will return to OK. We will try to re-process patrons who've updated their payment method within 48 hours and continue to send them email notification.
I take this opportunity to thank you all for your great support and I send you a big hug!!