XaiJu
Shirtaloon
Shirtaloon

patreon


The inevitable technical issues.

I am aware that people are suffering technical issues with the Patreon, as predicted when I paused billing. I'm considering potential solutions, although my options are limited. They include undoing the pause, which I have not yet done but may end up doing, just to prevent even more problems. What I have done in the immediacy is send an email to Patreon that has half a chapter's worth of word count about this issue and, to be honest, most of my other grievances with the platform. I will see how (and if) they respond, and make further decisions then. It might be time to seek out an alternate platform, but that would be an extreme step I do not want to take unless I have to - at least for the duration of He Who Fights With Monsters.

Comments

If you're bronze you may need to go to collections to see tecently unlocked chapters. I'm bronze and I'm not seeing the posts that are now available to me until I go into collections. On the main page I just see the recent updates and as I scroll down see the ones that were available before the break.

Steven Lacks

I tried to upgrade to sliver but it cancel my membership

dragon

Man, get out of here with that nonsense. You can have an opinion that you don’t like his stuff but that’s some rude and foul language.

BrotherKlaus

Wtf...wrong sub man. Shirt posts 3x a week like clockwork...thats called a schedule...and if youre talking about the last couple weeks then youre as "retated" as you claim he is since he posted he wouldnt be publishing due to a family emergency. And honestly, youre not wrong, you do pay, so you are entitled an opinion...but he's also entitled to fuckin cancel your subscription, so perhaps you should try some basic fucking manners before he decides you need to go.

Tim

Patreon kinda sucks for written material IMO. Im a long time tech entrepreneur, and in my organizations consumer feedback is paramount to driving the development chain. I wrote Patreon some months ago about a handful of features any engineer worth their salt could roll in a few hours(like allowing for font adjustment in iOS, etc). About three weeks after the inquiry I got a reply convincing me the ask would be rendered asunder into an impassible pit of despair. I doubt you’ll find much resolution on your concerns. Patreon does not strike me as a consumer(and you are a consumer for sure) focused organization, despite their claims.

liquid_helix

Oh, go away.

Laura Hemly

All I can say is I thought this was a chapter name. It fit perfectly.

Allen Hartman

Nah i think not what schedule??? How long have you been a patreon member schedule is one thing hing thos obse cunt has not b en keeping…. Less eating and more writing… sad thing i love the story but hate this lazy prick… missed promises but love the story as long as i pay i can say hes a fat lazy cunt… enjoy my money you slob you better improve you retated cunt

Liquid Rhino Gaming

No need to pause billing…hush now and take my money 😆

Aaron Lack

Now that I know you are posting again I just see if I can see post. If I don’t I just re subscribe to channel that’s how I fix the billing issue. Thanks for letting us know.

Michael Butler

Shirt, writing is your job. You keep to a schedule, and other than family emergencies you don't take absences without giving us, your "clients," i.e. your subscribers, ample notice. Why SHOULDN'T you have a paid vacation? If you only put out a chapter rarely, once or twice a month, that would be different. But you treat it with enough seriousness that you can see how we all feel about it -- no problem! So stop worrying about the money coming in during a scheduled vacation, or an unexpected family emergency! Almost all of us respect the way you treat us enough to not even remotely be concerned about whether you're on planned time off. Anyone who wants to can unsub and resub if they disagree with this attitude, but I'd be shocked if it was more than a tiny percentage of your readers. We LOVE what you do, and we KNOW you have an aging parent who has occasional emergencies. A lot of us have gone through that already! He'll, I left a new job after only a week when my dad was dying and was gone for nearly a month, and my job was still waiting for me. Good people understand, and your readers are good people! So please stop worrying about us. You've earned your salary and we want you to enjoy your vacations!

Laura Hemly

We are with you Shirt, wherever you decide to go. Most of us would rather it be easier on you. I vote to never pause billing.

Steve Rogers

Ugh. Don't get me started on Patreon's technical issues. I mean, as a simple example: I don't have an actual profile picture, because whatever I upload turns out as a white square, despite previewing fine. Escalated, no solution.

Splutty

No need to pause billing on my account I have you in my budget for monthly payments so enjoy your paid time off and your holiday I'm sure most of us will agree you deserve it and if there are those who do not wish to pay they could always stop their own payments until you return

Noxis890

@Shirt good luck. It took them a month to reply to my issues with a separate sub, only to say they leave everything to the creator. Which is awesome when the creator refuses to read or even respond to the issue, which essentially leads to people losing their money, AND no getting the now paid for content. The only real solution is to either tell people to cancel for the projected time frame, or continue to pay for nothing. As long as you have a dedicated post to it (that I would probably repost every week i wasnt creating just to reiterate) then you can tell idiots to sod off if they problems any issues with it.

Tim

It’s called PTO or paid time off. Leave subscriptions and don’t post chapters. Keep us updated on what to expect and when. All reasonable people are fine with this. Also people can cancel their membership until end of January if they want and pick back up then if they are worried about the cost. Be safe and take care of your family.

Michael Jarrett

I don't mind paying for the month even without a chapter. In my opinion that is a payment to help support you and your work in all forms. From being able to help take care of family emergencies, much needed downtime to prevent burnout or something as small as a cup of coffee. I feel a majority of your readers and fans would agree, that we would much rather you take care of yourself and be able to continue your wonderful story telling!

sean abrahamson

Can you just change the price down to even if out? A different pricing strategy makes more sense to me

Kevin Anderson

This is what I was wondering. What's stopping him from dropping the price down to $1 for the month and if he feels bad about it he can just release 1 chapter in the month he takes off?

Justin Hunsberger

To be honest it's worth it to me to just keep the subscription on even when you don't have chapters up. You deserve paid breaks like everyone else.

Carli Metz

I don’t think it’s that big of deal. You’ve been reminding us all year. I myself will cancel and resubscribe. It’s not even a hassle really. Well last year I stayed for the one a week chapter.

BloodStorm

I too have no issue with paying the expense though I know it bugs you to charge when you aren't publishing. Instead of pausing the biling would it just be possible to alter the price for the month you take off? Or just let those who don't want to pay cancel and resubscribe.

Mike Zebill

I pay to support you so you can keep doing what you do and give us an amazing story. I am ok with not pausing and keep paying for every month even if there is no content, like December. If people feel like not paying, they can cancel they subscription and renew it afterwards. That is the easiest solution for all: you avoid issues with the platform and whowhomever does not want to pay can take their own steps to do so 🙂

Alisa Cox

I agree with commenter's who simply pay each month to support you! I'm also an author, and I switched to Kajabi, which has been infinitely better and allowed me to provide way better tech, memberships, and keep more money. I am not affiliated with Kajabi and receive zero dollars from them to share this. I'd encourage you to check them out.

Michael Smalley

Same! Came here to say this!

Mindi Young

Oi, you do what you need to boss. Take care of your mum, we will be here when you get back. Happy Holidays!

Ryan J. Legg

This is excellent advice. Even if it’s difficult to accept because 70% of csa’s are inept zombies who read from a script, 25% are self righteous, vindictive people who are on a “respect my authority” power trip. The remaining 5% who do a great job and really try to assist the customer with a satisfactory resolution will greatly appreciate us all keeping the above pointers in mind.

Naotsugu97

I'm wondering if the pause issues are on purpose. I follow 3 authors who have paused payments and all of you have reported issues. If location matters, I think it's 2 Australia, 1 USA.

Jennifer Leigh

Shirtaloon, you had a family emergency. The important thing is that you were/are able to go immediately in support of your mum. Tbh I’m perfectly happy paying for November as normal. You can put my account on the ledger as monthly in perpetuity for the length of the series. I hope your mum is healing up and doing better.

Naotsugu97

Oh a shirtaloon onlyfans in the future... sure my wife will love seeing that on my billing cycle.

J W

Dont worry about that… ever since you gave us a chance to vote for 3 chapters a week to avoid 5 hiatuses and get the same content for the same price we have been soooo happy with your promise thos shot dont matter… you are trully a man of your wors and dont us your followers for monetary gain… so glad you know where you came from and so honest to your word…. A tru inspiration to fellow human being… God i hop the world tirns out like you!!!

Liquid Rhino Gaming

some notice before the unpause please as it's the middle of the month and i'm still thinking about it

Ray

Just undo the pause and take care!

Lonnie

Copy everyone else. Leave it unpaused. I'll keep supporting until there's no explained reason for no chappys. I love this story and have been reading for years now. Gonna stick it out

Zitensi

Honestly, muddying the waters in a support ticket by listing everything you don't like rather than just focusing on the single issue you need fixed is an absolutely terrible plan. It may have been cathartic, but it's not practical, nor helping to ensure your issue is resolved. The underpaid, underappreciated customer support agent on the other end of the ticket is even less able to help when you throw walls of text at them that don't actually relate to the immediate issue.

Dax

Yeah un pause it, just keep being open and honest people will pause themselves if they feel they need to.

Robert Rogers

Mateeee, don't worry about it. Unfreeze it, if people have an issue they can do things on their side. DON'T STRESS. look after what's important. Take care, merry xmas. Definitely don't try to wrestle with the semi sentient AI that are the big applications. 😳

Anthony Bonomini

I’m not saying this is just a problem with you, as I’m currently getting this with everyone I’m subscribed too, but I’m not getting any notifications from anyone on patreon, and I thought this was someone finally acknowledging it

Keegan Moss

I will always pay the monthly even when the books are completed. I'm that committed

Ryan

I'd rather just keep helping you, in a small way, take care of your family. Especially during trying times. A small mote of support from clear across this wide, and sometimes small world we all share.

Rad Hazard

I don't mind either way, you're worth every penny Shirt 😉 I hope that your mum's health keeps improving and hopefully you'll be able to have a lovely time during the festive season while enjoying a your break ^^

Daniel Heritage

What ever you decide to do I will support you

Charles

To paraphrase as was so eloquently written elsewhere here, I follow you here, not for chapter access -though it is an amazing bonus- I do it to support an author whose work brings me joy. You have my vote to keep billing on. It simplify your life on the billing issues. Seriously though Travis, I want you to know from the bottom of my heart, I'm so very glad you chose to share your imagination and creativity with us. HWFWM is a blast to read. Your world(s) building is fantastic. To me that is the Mark of a truly good author, the ability to not just get me invested in the story and it's characters, but to let me "see" it all right alongside them. Again, thank you. I'm very happy to hear your mum is home and doing better. Home is a good place to be for healing. Best wishes to you and yours.

Kismet

If you’re having platform issues I’ve heard very good things about Ko-Fi as a Patreon alternative

Captain Splash

You never needed to pause billing. :) but I get why you did it. You built a relationship with loyal fans. We can wait for things to sort themselves out. Glad to hear Mama Shirt is doing better.

Crystal Donak

Hmm... There's those fusions of OnlyFans and Twitch with nude game streamers...

Warren (Stephen) Rose

Crap, sorry, more appropriately Mumaloon

Joseph Nicholson

Are we gonna get Jason Asano on Onlyfans?! Lol

Bennett Williams

Good luck and good vibes. I'm here to show support and read blog updates. Heh, I only read your works after they've been fully edited and published on Amazon Kindle so I am not the target audience for chapter by chapter updates 🤔😂

Warren (Stephen) Rose

I'm not worried about it, and I'm not averse to paying unpaused. Unforseen things happen, and I'm more than happy to give $20/year for this sorta thing, which is what it amounts to for me. Hell, I'd happily give double that. I think you're underestimating how much people genuinely care. If people have an issue paying until you can get back to it, given the heads up and definitive time table you give us, they can unsub for that time period. I know that may sound harsh on the surface, but I've had to pause payments on my end before for creators, and I've gone back when I could.

Aubrey Listi

I wouldn't make light if she wasn't doing better, but I believe the proper address is 'Momaloon'.

Joseph Nicholson

I would be more than happy to continue paying. The amount that you would make off of my account is like going out and having a drink or two. So go out and have a drink or two on me. I am here to help support you. You have a great creativity that is rare to find. I was fully prepared to wait until the new year for another chapter but you went and knocked another ball out of the park so to speak, with another great chapter. So please undo the hold on patreon, take the money as a gift 🎁. Do not worry about December. take it off and rest. You need it, and your fans will wait patiently for you.

Larry Rohdes

I think most of us aren't too worried about it shirt, you are super open about when you are going to be doing what, and I for one really appreciate that, it frees me up to wish you and your mom the best, I hope things are going well on that front, and most of us aren't too worried about the billing

Brandon Walker

Yay thats great to hear. On the billing note I'm happy for you to unpause billing.

Scott Way

She's home and improved, thank you.

Shirtaloon

More importantly how is mama shirt.

Scott Way

I'm only here for you. If you go, I don't need to be here. Would you consider a paypal or venmo thing for those of us who would like to throw money at you this month and next?

Soli116

I'm not buying chapter access, I am funding an artist who's work I appreciate and part of that work being quality is them taking care of everything else in their life. Currently you should have one priority and that's your mom. Im perfectly happy to continue paying with zero chapters released.

Hunter Vook

Sorry to hear your issues! Longtime fan! I own a software company here in Aus and would be more than happy to make a bespoke alternative for you free of charge! Would honest only take a week or 2 to make. Feel free to reach out via DM and I would be happy to have a chat and share my credientials :)

Randren

Oh 1000% flipping out right now

The Green Magus

You have my axe! Well, and my axe. Wherever you throw content, I will follow. Great series, great author, great person. Love your work.

bbjace

Any interesting in the speculation of projects after HWFWM??

Alex Schellenberg

I'm fine with the pause being lifted we got chapters this month and the way I see it that money goes to med bills for family 😁😁😁

Dalton Coady M Eaton

The amount is not a problem for me but I cannot speak for others. Only an appreciation for bringing the difficulty with patreons systems to light.

John Durrett

For many of us, we'll go where you go. Best wishes to you and your family.

Matt Later

I loved the chapter today and as far as I'm aware I had no technical issues. I hope your mom is ok.

Chris Foote

Do what you need to! I'd almost rather pay for Nov and Dec even if there are no chapters. Take your break and relax, don't let this be an even bigger stressor!

The Green Magus

Personally I'm totally fine to pay during breaks. Especially this current one. Don't uproot your entire system here, imo

CaptainFlowers

Do what you feel is best for you. Us fans will follow! We hope you're mom is doing well and that you got some peace of mind and rest!

Justin Pugh

Just undo it it's fine, lots of people want to keep paying during the holidays and those who don't can always unsub/resub

Solace


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