oppaigames

Declined Payments

Added 2018-09-02 03:25:19 +0000 UTC

Hey All!

It seems like there's still a big increase in declined payments this month. We've been warned by Patreon that this might still be the case, so to hopefully help explain the situation a bit better, here's what Patreon has emailed us.

From Patreon:

"To give you more info, we’ve started working with multiple payment processors to be able to continue successfully processing adult content creators. As a result, we moved the processing for adult creators to the UK. Unfortunately, this means some of your patrons may see a 3% international processing fee for their pledge. This is determined by their bank, not by Patreon, and every bank treats these things differently which makes it hard for us to assess who will be affected.

Here’s some information to share with your patrons in case an issue arises.

If patrons are having any trouble, here’s what they can do:

If their bank suspects that the Patreon payment is fraudulent, a patron can call up their bank to confirm the payment is theirs and genuine.
If their payment failed, they can follow these steps or switch to a different payment method.
If they are seeing an international processing fee, they can switch their pledge to a different bank that doesn’t charge for international payments.
They can reach out to the Patreon support team to get account specific help.

Here’s what we’ll be doing:

We’ll reach out via email to any patron who receives a “declined” payment with info on what they can do and how.
We will continue Patreon’s proactive practice of retrying payments throughout the month."

Thanks again for your patience and support!

♥