ticketsbot

Message Content Intent: Action (maybe) Required

Announcement copied from our Discord server

Looking for a UX designer

Let's be honest: The setup flow on the dashboard isn't too clear. There's different settings for the /open command and ticket panels, some of which are shared, some of which are not. It's a bit of a mess.

We're looking to overhaul this process with the help of a UX designer. The actual design of the page isn't too important, we are currently focused on the overall experience.

Candidates should:

• Have previous experience in UX design
• Be able to produce some (simpl...
  2022-03-19 18:49:50 +0000 UTC View Post

Required Changes To Your Bot

Hello,
Due to some Discord changes, you are required to take a few simple steps to update your bot's settings. If you do not follow these steps, your bot will go offline.

The deadline for these changes is the 30th of April, 2022.

1. Visit the Discord developer portal
2. Select your application
3. Select the "Bot" tab in the left sidebar
4. Scroll down to "Privileged Gateway Intents"
...

Quick questionnaire

E: Pricing changes have been made, don't bother replying to the form anymore!

Heyo, looking to re-evaluate whitelabel's pricing. This is because:

- I'm moving out and going to uni in 2 months, ideally it would be to not have to do any part-time work so that I can dedicate that time to Tickets
- Considering hiring additional developers to work on the bot (currently would not be able to pay a salary + cover my own living costs)
- Would like to throw more money at in...

The return of autoclose

By my recollection, it's been over a year since we last had the autoclose feature enabled on the bot. It was initially disabled after it ended up flooding Discord with requests, disabling the bot for an hour. I put in some fixes, like excluding guilds where closing tickets failed and queueing requests with a heavier delay, but I decided against re-enabling autoclose after hearing about the upcoming release of threads, and their auto-archive ability. It was my plan that the bot would completel...

WIP: Modmail

Thought I'd write a post for patrons to give you a bit of a sneak peek behind the scenes.

A while ago, someone suggested to me that I integrate a "modmail" feature into the bot, through which users can open a ticket via a DM with the bot, as well as being able to open tickets the normal way.

In modmail style tickets, the user will DM the bot throughout the whole process, and messages will be relayed between the user's DMs and a staff-only channel, without the user.

I don't h...