novae

September Patreon Payments

Added 2018-09-02 04:14:26 +0000 UTC

Hey everyone! It's the beginning of the month again and Patreon's address is still in the UK, so we've had quite a lot of declines on pledges.

We hate to ask this again, but be sure to check if your payment went through. If not a quick fix is to change your payment information and Patreon will automatically try again with the new payment method. Here's an easy way to do so:

https://patreon.zendesk.com/hc/en-us/articles/203913769-How-do-I-update-my-payment-information-

Another way is to check with your bank. Many banks are labeling Patreon pledges as fraud because of the foreign address. So contacting them about the Patreon payment should clear things up

Thanks so much for checking! Unfortunately, Patreon will hide posts if the payment doesn't go through and we really want you all to get your rewards this month so be sure to check and see if your pledge has been processed.

We're so sorry for the trouble! You all deserve so much better! We hope Patreon will fix the problem with their address soon.

(as always please feel free to reach out to us if you need any help!)

💗💗💗

KaiJu