Issue with a payment partner
Added 2023-08-04 07:55:15 +0000 UTCI've received a notification from Patreon, going to share it with you all. Sorry for the inconveniences!
Hi there,
An issue with a payment partner is causing a slightly higher-than-normal number of your patron payments to be declined by their banks. We've traced the increased declines back to payments system upgrades required by one of our processing partners. Patrons might see some payments declined while changes take effect.
If a patron reaches out to you about a decline, you can advise them to follow these steps:
- Contact their card issuer to confirm the charge is valid and retry that card
- If the retry does not work, try a different payment method. Patrons can edit their payments in their Settings, under Billing History:
We’re deeply sorry about these interruptions and appreciate your patience as we work to resolve them.
The Patreon Team
Comments
Ahh maybe!
Leobo
2023-08-04 08:24:20 +0000 UTCI just checked and all my payments went through. I read they moved the payment processor from the US to Ireland, and that tripped a few wires with banks, thinking it was fraud. I would assume European Patrons already were on that Ireland payment processor? 🤔
Sebin
2023-08-04 08:13:15 +0000 UTC
