After a long time and a lot of work, we have redone our entire sync code from scratch to adjust to changes Sony has made on the back-end over the past year.
All PSN profiles on PlayTracker Social will sync automatically over the next day or so. Users do not need to take action.
This new system includes PS5 games, playtime tracking (for supported games), profile cover support for most PS4 and PS5 games, as well as faster sync and better error reporting for users (the dashboard will tell you what we suspect the issue is - name not found, profile private, etc).
We are still working through some bugs so let us know if you notice anything off with your games and trophy counts.
Individual trophy sync and fresh PlayStation data on PlayTracker Insight will follow in a few days. We are also working on a rework of our Windows API data for PlayTracker Insight as Microsoft has made some changes to that too. Stay tuned for that.